Terms & Conditions

1. Acceptance of Terms

By using this website, requesting a quote, uploading artwork, approving a proof, placing an order, or purchasing from Hand Print Branding / Handprint Branding, you agree to these Terms & Conditions.

2. Services Provided

Handprint Branding provides premium branded merchandise and custom solutions, including screen printing, embroidery, FlexPrint, custom hats, custom bags, corporate gifts, promotional products, apparel printing, artwork setup, logo setup, mockups, fulfillment, and related branding services.

3. Quotes, Pricing, and Estimates

• Quotes are estimates until final product, quantity, decoration method, artwork, delivery, and approval details are confirmed.
• Pricing may change due to supplier availability, product substitutions, shipping costs, rush production, artwork preparation, setup fees, or changes requested by the customer.
• Taxes, freight, setup fees, design fees, decoration fees, and rush charges may apply.
• Quotes may expire without notice.

4. Customer Responsibilities

Customers are responsible for providing accurate contact information, billing and shipping details, garment sizes, product selections, artwork, logos, deadlines, and approval decisions.

5. Production Timeline

Production timelines are estimates and may depend on product availability, artwork readiness, proof approval, supplier shipping, production scheduling, and customer response times. Rush requests may be available but are not guaranteed unless confirmed in writing.

6. Brand and Supplier Availability

Product styles, colors, sizes, and brands may change or become unavailable. Handprint Branding may recommend substitutions when needed.

7. Limitation of Liability

To the maximum extent permitted by law, Handprint Branding shall not be liable for indirect, incidental, special, punitive, or consequential damages. Our maximum liability shall not exceed the amount paid for the specific order giving rise to the claim.

8. Governing Law

These Terms are governed by the laws of the State of Colorado.

1. Custom Order Policy

Because most products are custom-made, decorated, printed, embroidered, or produced specifically for each customer, custom orders are generally non-refundable and non-returnable.

2. Eligible Claims

If a production error or manufacturing defect occurs, customers must contact Handprint Branding within 7 days of delivery.

• Photos may be required.
• Products may need to be returned or inspected.
• Approved claims may receive replacement, store credit, partial refund, or another reasonable remedy.

3. Non-Refundable Situations

• Errors approved by the customer on a proof.
• Minor color variation between digital screens, thread, ink, fabric, and final production.
• Incorrect sizes or quantities selected by the customer.
• Delays caused by late approvals, missing artwork, or incomplete customer information.
• Customer-supplied garment or product issues.
• Normal decoration placement tolerance or production variation.

4. Cancellations

Orders canceled after artwork preparation, product ordering, proof creation, setup, scheduling, or production has started may be subject to cancellation fees and charges for completed work and materials.

1. Shipping Times

Shipping and delivery dates are estimates only. Production schedules, supplier inventory, carrier delays, weather, and customer approval delays may affect delivery.

2. Delivery Address

Customers are responsible for providing a complete and accurate delivery address. Handprint Branding is not responsible for delays, lost packages, or added costs caused by incorrect information.

3. Carrier Delays

Once an order is transferred to a carrier, delivery timing is controlled by that carrier. Handprint Branding is not responsible for missed delivery attempts, weather delays, routing delays, or other carrier issues outside our control.

4. Damaged or Missing Shipments

Customers should notify Handprint Branding promptly if an order arrives damaged or appears missing. Photos of packaging and products may be required for carrier claims.

5. Local Pickup or Delivery

When local pickup or delivery is arranged, customers are responsible for reviewing the order promptly and reporting any issue within the stated claim period.

1. Artwork Ownership

Customers retain ownership of artwork, logos, trademarks, and brand materials they submit. By submitting files, you confirm you own the content or have permission to use it.

2. Accepted Artwork

Artwork may include logo files, PDFs, vector files, images, embroidery files, mockups, and production files. File quality affects final output.

3. File Quality

Low-resolution, blurry, incomplete, flattened, or incorrectly formatted files may require cleanup or recreation. Additional artwork or setup fees may apply.

4. Proof Approval

Customers are responsible for carefully reviewing all proofs before approval, including spelling, grammar, phone numbers, email addresses, colors, placement, sizing, product details, and quantities.

5. Approved Proofs

Once a proof is approved, Handprint Branding is not responsible for errors present in the approved proof.

6. Color and Placement Variation

Colors may vary between digital screens, fabric, thread, ink, transfer materials, and production methods. Decoration placement may also have standard production tolerance. Minor variation is not considered a defect.

7. Unauthorized Content

Handprint Branding may refuse artwork that appears unlawful, infringing, offensive, or inappropriate for production.

1. SMS Consent

By providing your phone number and opting in, you consent to receive SMS messages from Handprint Branding related to quotes, order updates, artwork approvals, production, delivery, appointment reminders, and promotional offers.

2. Message Frequency

Message frequency may vary depending on your quote requests, orders, account activity, and communication preferences.

3. Message and Data Rates

Message and data rates may apply according to your mobile carrier plan.

4. Opt-Out

You may opt out of SMS communications at any time by replying STOP. For help, reply HELP or contact Handprint Branding directly.

5. Consent Not Required

Consent to receive marketing SMS messages is not a condition of purchase.

1. Use of Cookies

Handprint Branding may use cookies, pixels, analytics tools, and similar technologies to improve website performance, remember preferences, analyze traffic, measure advertising, and improve the customer experience.

2. Types of Cookies

• Essential cookies for website functionality.
• Analytics cookies to understand website usage.
• Preference cookies to remember user settings.
• Marketing cookies to measure advertising performance.

3. Managing Cookies

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

4. Third-Party Tools

Third-party platforms may use cookies or tracking technologies when integrated with our website, including analytics, advertising, payment, form, and marketing tools.